Some Barstool Sportsbook and theScore Bet customers had their mobile sports betting accounts suspended after placing live bets on Sunday's NFL game between the New York Giants and Arizona Cardinals. And as of Thursday, some of those customers were complaining that their suspended accounts have yet to be unlocked.' '
Technical glitches occurred on the two PENN Entertainment-owned mobile sportsbooks during the game, as several player props failed to properly update throughout the game. For example, Daniel Jones to score a touchdown wasn't taken off the board after his first-half rushing touchdown. Sports bettors, noticing faulty lines on the player props, wagered accordingly.'
Some of the wagers were graded as wins for bettors, who then attempted to withdraw their funds. Later that day, however, their accounts were suspended.
During a Massachusetts Gaming Commission meeting Thursday, it was revealed that 10 market types and 14 types of wagers were affected, and that 257 wagers were placed by 59 individuals totaling $47,759.94 in Massachusetts. (Massachusetts is just one of 16 states where the Barstook Sportsbook glitch could have been exploited, while theScore Bet is only live in the Canadian province of Ontario.)