Swedish horseracing brand AB Trav och Galopp (ATG) has been fined SEK 2m ($188,470) for a technical problem related to its self-exclusion function.
Between 13 and 28 January, customers who logged in with a mobile bank ID were unable to access ATG’s self-exclusion feature.
As a result, players could not exclude themselves “from all pages,” which means ATG breached Sweden’s Gaming Ordinance, according to regulator Spelinspektionen.
Licensees must allow registered users to voluntarily suspend themselves from play, for which ATG typically provides a specific self-exclusion function.